Testimonials

Testimonials

“To have a good product it isn’t enough. But when you bundle that with a guy like Francisco picking up the phone and providing you the best support EXACTLY when you need it the most, it’s a perfect combination.”

Danny C., Owner, IT Solutions

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“We used Acronis for our backup requirements but I did not feel comfortable that my backups were in place. When I called Acronis for support they told me I had an older version that was no longer supported and that was the end of that. I then contacted Paragon and purchased 11 licenses for my office plus a server license. When I needed technical assistance I spoke with Matt who has been absolutely great. He is very knowledgeable about Paragon and my network system. Every time I have called he has extended courtesy and has made sure that my backups were securely in place. On several occasions he has used team viewer to remote into my computer to help with trouble-shooting. THE SERVICE THAT PARAGON OFFERS IS THE WINNING EDGE OVER OTHER BACK UP SOFTWARE. I would and have recommended Paragon to friends and business associates. Paragon keep up the good work – you will take over the market. Thanks for making my world more secure!”

Susan E., Purchasing, Industrial Manufacturer

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“Even though the problem was not a Paragon issue the support engineer was willing to identify the conflict and FIX the problem. I was grateful.”

Craig N., President, IT Consulting Group

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“Your company has been fantastic in providing me support with issues regarding the Paragon product. The product itself has been fantastic, but when I have needed assistance, your support team has been great.”

Chuck B., Technology Coordinator, K-12

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“The tech that assisted me with my image recovery using paragon backup and recovery went the extra mile. Not only did he help me to successfully restore my hard disk, he stayed on the phone with me until everything was performing as it should. Thank you and I am now sold on paragon Products.”

David C., end user

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“All the techs are very knowledgeable about the product. Always ready to help and more importantly think outside the box.”

John K., IT Consultant, Medical Lab

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“Paragon backup and recovery products are ABSOLUTELY THE BEST BACKUP and RECOVERY TOOLS I HAVE USED in my 25+ year IT career! (They also allow me to sleep better at night.) The ability to restore, virtualize and convert from one hardware platform to another is awesome and these are the best and most reliable tools I have used period.”

Jerry M., IT Consultant

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Paragon’s backup software has always been steps above Acronis and Norton.”

Judith W., Dir. of Finance, Electronics Manufacturer

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“First off, the most important thing is that if you have a problem with anything to do with a Paragon product, there is some one there you can actually talk to. I must say the Paragon (2010 system backup) product I have has saved me hours of work when my HDD crashed, when I think of all the information I could have lost it makes shudder. I replaced the HDD and let my Paragon System Back Up do the rest. Took about 1.5 hours. Also the file transfer wizard is such a breeze to use, and is very handy. Paragon Software & Customer Service gets an A+ from me, and I will continue to recommend Paragon products. I want to personally thank Jim & Matt in Customer Service for being so patient with me when I have questions.”

Gary K., end user

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“I found Paragon’s Tech Support Engineers to be extremely helpful during the pre-sales process. Their knowledge and insight convinced me to buy your Hard Disk Manager to solve my partitioning problem. By chance, I needed technical support after purchasing the product and they helped me through my technical issues as well. They are very knowledgeable, methodical, and courteous.”

Robert C., IT Consultant

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“We were using Acronis for a back up solution. Their lack of support was unbelievable.”

Mike F., IT Solution Provider

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“Our server crashed a while back and Matt and the rest of the guys helped me get an emergency backup so that we did not lose any data. Throughout the server rebuild, the team was extremely available, helpful and capable. We were able to rebuild our server and get back to steady state in large part due to the assistance from Paragon technicians. Many thanks!”

Ladd M., Director, Medical Device Manufacturer

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“Excellent products at a very affordable price, The support rep was very knowledgeable and courteous.”

Sekhar M., Network Support, Healthcare

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“Matt was very helpful in resolving my issues with my backups, Paragon support is among the best in the industry.”

Tom L., Network Support, U.S. Government Agency